Why Checks Usually Fail
Most failed identity checks come down to image quality or a mismatch — not a real problem with your identity. The common culprits:
- A blurry, cropped, or glare-covered photo of your ID.
- An expired or unsupported document.
- Details that don't match what you entered (name, date of birth).
- Poor lighting on the selfie step.
Satoshi
Nakamoto
We couldn't verify your identity. Check that your photo ID is clear and unexpired, then try again. Still stuck? Contact support.
Try again→
Try Again
- Use a well-lit room and a dark, flat background.
- Lay your ID flat and capture the whole document with no glare.
- Make sure your typed name and date of birth exactly match your ID.
- Restart the check and follow the prompts from Persona.
Your verification is a one-time step. Once you pass, it carries forward — you won't need to repeat it for future loans.
Still Stuck?
We can help
If repeated attempts fail, email support@bitlendex.com from your account email. Don't create a second account — that won't resolve it and can complicate things.
Was this article helpful?